Hi “Customer First Name”, It's us Chris and Libby again! This quick email is just to follow up and make sure that you received your new “Product Name” ok. This is our last email to you, (promise!). We've also attached some instructions on how to use your new “Product Name”. Anyway, if you have received it and hopefully tried it, was it what you expected? We would seriously LOVE to hear about and for you to share your experience, so could you do us a super-quick favour and take a minute to rate your experience by clicking any of the links below, it would mean a lot to us. Please leave us a review using the link below: https://www.amazon.com.au/review/create-review If for some reason you're not fully satisfied with your experience, we will do everything with our super-human powers to make things right. Just reply to this email and we will get back to you as soon as possible. We 100% want to make sure that you are completely satisfied! Looking forward to hearing from you! Sincerely, Chris and Libby Co-Founders P.S. You're awesome. Don't let anyone tell you different.